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Incident ID

IR287957

Classification

Supporting Software

1. Please rate your agreement with the following statements.
Did our representative :

  Strongly Disagree Neutral Strongly Agree
  12345
a. Quickly identify the problem ? 
b. Appear knowledgeable and competent ? 
c. Treat you with courtesy and professionalism ? 

2. Has your request been resolved ?

Yes

3. Did one of our analysts provide exceptional service ?

Yes

a.  If so, who ?

 

4. Rate our service

  Poor Average Excellent
  12345
How would you rate our service overall ? 

5. What could we do to provide better service ?

There was quite a long period of time between the first call with Help Desk to identify the problem to having a representative come to my desk to resolve and reinstall the FRX software.

6. Do you have any other comments for us ?

 

Created at 4/3/2016 8:43 PM by  
Last modified at 4/3/2016 8:43 PM by