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Incident ID

IR286910

Classification

Outlook - Send/Receive Issues

1. Please rate your agreement with the following statements.
Did our representative :

  Strongly Disagree Neutral Strongly Agree
  12345
a. Quickly identify the problem ? 
b. Appear knowledgeable and competent ? 
c. Treat you with courtesy and professionalism ? 

2. Has your request been resolved ?

Yes

3. Did one of our analysts provide exceptional service ?

Yes

a.  If so, who ?

Zein

4. Rate our service

  Poor Average Excellent
  12345
How would you rate our service overall ? 

5. What could we do to provide better service ?

My ticket spent many weeks with Dominique unresolved before I asked for the ticket to be transferred to Zein who was able to fix it quickly. It would have been a better experience if that transfer would have happened internally among analyst rather than requiring my to source another analyst for help

6. Do you have any other comments for us ?

 

Created at 4/7/2016 9:54 AM by  
Last modified at 4/7/2016 9:54 AM by