Skip Ribbon Commands
Skip to main content
Site ActionsUse SHIFT+ENTER to open the menu (new window).Open Menu Navigate Up
Sign In

Incident ID



Outlook - Send/Receive Issues

1. Please rate your agreement with the following statements.
Did our representative :

  Strongly Disagree Neutral Strongly Agree
a. Quickly identify the problem ? 
b. Appear knowledgeable and competent ? 
c. Treat you with courtesy and professionalism ? 

2. Has your request been resolved ?


3. Did one of our analysts provide exceptional service ?


a.  If so, who ?


4. Rate our service

  Poor Average Excellent
How would you rate our service overall ? 

5. What could we do to provide better service ?

My ticket spent many weeks with Dominique unresolved before I asked for the ticket to be transferred to Zein who was able to fix it quickly. It would have been a better experience if that transfer would have happened internally among analyst rather than requiring my to source another analyst for help

6. Do you have any other comments for us ?


Created at 4/7/2016 9:54 AM by  
Last modified at 4/7/2016 9:54 AM by