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Incident ID

IR311023

Classification

General Enquiry

1. Please rate your agreement with the following statements.
Did our representative :

  Strongly Disagree Neutral Strongly Agree
  12345
a. Quickly identify the problem ? 
b. Appear knowledgeable and competent ? 
c. Treat you with courtesy and professionalism ? 

2. Has your request been resolved ?

Yes

3. Did one of our analysts provide exceptional service ?

No

a.  If so, who ?

 

4. Rate our service

  Poor Average Excellent
  12345
How would you rate our service overall ? 

5. What could we do to provide better service ?

Myself and a few other team members submitted IDARs for the same access, and each of us received very different experiences from service desk, including different instructions. I would suggest more consistent service across service desk analysts.

6. Do you have any other comments for us ?

 

Created at 4/1/2016 8:53 AM by  
Last modified at 4/1/2016 8:53 AM by