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Incident ID



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1. Please rate your agreement with the following statements.
Did our representative :

  Strongly Disagree Neutral Strongly Agree
a. Quickly identify the problem ? 
b. Appear knowledgeable and competent ? 
c. Treat you with courtesy and professionalism ? 

2. Has your request been resolved ?


3. Did one of our analysts provide exceptional service ?


a.  If so, who ?

Domenic Viglione

4. Rate our service

  Poor Average Excellent
How would you rate our service overall ? 

5. What could we do to provide better service ?

There was a typo in the original solution so it wasn't fixed right away but I e-mailed back and Domenic fixed the issue in literally minutes!

6. Do you have any other comments for us ?


Created at 4/1/2016 9:47 AM by  
Last modified at 4/1/2016 9:47 AM by