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1. Please rate your agreement with the following statements.
Did our representative : *
  Strongly Disagree Neutral Strongly Agree
a. Quickly identify the problem ? 
b. Appear knowledgeable and competent ? 
c. Treat you with courtesy and professionalism ? 
2. Has your request been resolved ? *
3. Did one of our analysts provide exceptional service ?
a.  If so, who ?

4. Rate our service *
  Poor Average Excellent
How would you rate our service overall ? 
5. What could we do to provide better service ?

6. Do you have any other comments for us ?